Iberoamerican Journal of Entrepreneurship and Small Business https://www.regepe.org.br/regepe IBJESB | Iberoamerican Journal of Entrepreneurship and Small Business is a iberoamerican scholarly journal in the field of small business and entrepreneurship studies. The journal's aim is to publish original papers, which contribute to the advancement of the field of entrepreneurship. It publishes conceptual and empirical papers mainly for the interest of scholars, consultants, academicians and public policy makers. ANEGEPE - Associação Nacional de Estudos em Empreendedorismo e Gestão de Pequenas Empresas en-US Iberoamerican Journal of Entrepreneurship and Small Business 2316-2058 <p><strong>Authors who publish with this journal agree to the following terms:</strong></p><p>• 1. The author(s) authorize the publication of the article in the journal.</p><p>• 2. The author(s) ensure that the contribution is original and unpublished and is not being evaluated in other journal(s).</p><p>• 3. The journal is not responsible for the opinions, ideas and concepts expressed in the texts because they are the sole responsibility of the author(s).</p><p>• 4. The publishers reserve the right to make adjustments and textual adaptation to the norms of APA.</p><p>• 5. Authors retain copyright and grant the journal right of first publication, with the work after publication simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.</p><p>• 6. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.</p><p>• 7. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access) at <a href="http://opcit.eprints.org/oacitation-biblio.html">http://opcit.eprints.org/oacitation-biblio.html</a></p><span>• 8. Authors are able to use </span><a href="http://orcid.org/">ORCID</a><span> is a system of identification for authors. An ORCID identifier is unique to an individual and acts as a persistent digital identifier to ensure that authors (particularly those with relatively common names) can be distinguished and their work properly attributed.</span> Association between satisfaction and performance in franchise networks: a study from the perspective of correspondence analysis https://www.regepe.org.br/regepe/article/view/2187 <p><strong>Objective</strong>: to analyze the associative relationship between the performance of franchise networks and the level of satisfaction of franchisees, under the hypothesis that the level of satisfaction of franchisees has a positive association with the performance of the network. <strong>Methodology/approach</strong>: operationally, descriptive and documentary research with a quantitative approach was carried out in 106 Brazilian franchise networks from 12 different sectors comprising 20,261 franchised units. The data, referring to the fiscal year 2019, were compiled from yearbooks edited and audited by the Brazilian Franchising Association and Serasa Experian (PEGN). The categorical variables used in the research were: (i) network performance, (ii) franchisee satisfaction, (iii) network age, (iv) network size, and (v) franchise rate. <strong>Main results</strong>: through descriptive statistics and application of the exploratory technique of Correspondence Analysis, the study results confirm that the franchisee's satisfaction has a positive association with the network performance. <strong>Theoretical/ methodological contributions</strong>: these results contribute to the robustness of scientific research on franchising, specifically in the field of study on the relationship between franchisor and franchisee. <strong>Relevance/originality</strong>: this study empirically validates an association proposed in the literature involving satisfaction and performance in the context of franchises. <strong>Social/management contributions</strong>: this study also offers managerial input by reinforcing the importance of franchisors supporting their franchisees.</p> Thalia Rodrigues Viana Ana Cláudia Azevedo Rafael Morais Pereira Copyright (c) 2022 Iberoamerican Journal of Entrepreneurship and Small Business https://creativecommons.org/licenses/by-nc-sa/4.0 2022-09-09 2022-09-09 11 2 e2187 e2187 10.14211/ibjesb.e2187 The evolution of the local innovation agents (ALI) program methodology and its contribution to the innovation management at Medicatriz Dermocosmetics https://www.regepe.org.br/regepe/article/view/2078 <p><strong>Objective</strong>: evaluate the influence of participation in cycles of the ALI Program in the innovative ambience of Medicatriz Dermocosmetics from 2013 to 2020. <strong>Investigated context</strong>: the basis of the ALI Program methodology was defined by eight premises: concrete results; use of indicators; results for Sebrae and the innovation ecosystem; involvement of the company's team; collective construction of solutions; tools; companies motivated to innovate; and ALI as a facilitator to overcome the dilemma of having a good creative potential, but without converting into innovations that provide increased sales. <strong>Intervention</strong>: adopt mechanisms to solve the diagnosed problems, some interventions of open innovation, co-creation, branding, ethnographic research, current customer, and employee satisfaction were proposed for each cycle of participation. <strong>Results</strong>: in the first cycle, eleven new products were launched using nanotechnology and sensory transversality; in the second, there was a sub-category of customers and humanized projects for customers, employees, and social circles; in the third, remodeling of workshops, creation of paid courses, school visits, supervised internship, and advanced support; and in the fourth, a model for recognizing employees was created. <strong>Conclusion</strong>: the promotion of the continued practice of innovation actions in small companies and contributions to Medicatriz permeated the four dimensions of innovation. The company understands that investment in human development increases the chances of organizations becoming productive and engaging for their employees, suppliers, and customers.</p> Lívia Luize Marengo Allan Nunes Soares Henrique Rafael da Silva Romão Davi Lucas Arruda de Araújo Silvia Novaes Zilber Copyright (c) 2022 Iberoamerican Journal of Entrepreneurship and Small Business https://creativecommons.org/licenses/by-nc-sa/4.0 2022-09-21 2022-09-21 11 2 e2078 e2078 10.14211/ibjesb.e2078 An analysis of international scientific production on business accelerators from 1990 to 2019 https://www.regepe.org.br/regepe/article/view/2072 <p><strong>Purpose:</strong> This research aims to develop an overview of the scientific articles on “Business Accelerators”, mapping the academic contributions already made, organizing and systematizing them to show the state of the art of the phenomenon of acceleration of startups. <strong>Design/methodology/approach: </strong>The methodological approach is qualitative, and the method used is a descriptive systematic literature review. Data were collected on the Scopus and Web of Science databases, between 1990 and 2019. Data collection presented a sample of 403 articles that, after applying exclusion criteria, consolidated into 95 articles. <strong>Originality/value: </strong>Considering the wide spread of business accelerators in the world, the systematization of the literature made it possible to present the supporting pillars of the accelerators, which allows for an advance in the study of the subject and facilitates the foundation for conducting future research that can also use the suggestions of research carried out. <strong>Findings: </strong>The results show the acceleration processes, consolidated in a structural acceleration model that is based on four pillars decomposed into eight processes worked by organizations, from the definitions in the literature. <strong>Research, Practical &amp; Social implications: </strong>The main theoretical contribution is the presentation of the structural acceleration model, followed by the panorama of international publications in the area and identification of new opportunities for future research in the area of ​​entrepreneurship and innovation.</p> Matheus Eurico Soares de Noronha Cristina Doritta Rodrigues Leonardo Reis Longo Ilan Avrichir Copyright (c) 2021 Matheus Eurico Soares de Noronha, Cristina Doritta Rodrigues, Leonardo Reis Longo, Ilan Avrichir https://creativecommons.org/licenses/by-nc-sa/4.0 2021-12-31 2021-12-31 11 2 copyediting process. copyediting process. 10.14211/ibjesb.e2072